Craftzero specialises in premium non-alcoholic beers, wines, spirits, and ready-to-drink cocktails. Every product we stock is alcohol-free, carefully curated for flavour, quality, and balance.

Absolutely. Add your favourite drinks to cart to build your own mixed case, or explore our pre-curated bundles for easy picks and inspiration.

Many of our drinks are suitable for pregnancy or breastfeeding, however we always recommend checking individual product labels and consulting your healthcare provider if unsure.

A great place to start is our Best Sellers collection, where you’ll find the most popular crowd-favourites.

You can also browse by the type of drink you’d normally choose - beer, wine, spirits, or cocktails.

Still unsure? Reach out and we’ll help you find the right fit.

All products on Craftzero are alcohol-free. Some may contain trace amounts up to 0.5% ABV due to the brewing process. This will always be clearly labelled on the product page.

Many of our drinks are low sugar and lower calorie, but it varies by product and style. Full nutritional information is available on each product page.

If your order hasn’t been dispatched yet, contact us immediately and we'll update the address for you.

Once shipped, address changes may not be possible and/or incur additional re-delivery fees

We deliver Australia-wide, straight to your door.

At this time, we only ship within Australia.

We offer flat-rate shipping per carton to keep checkout fast and predictable.

Shipping is calculated automatically at checkout based on:

• How many cartons your order fills
• Your delivery location (metro vs regional)

A “carton” is based on size and weight and can include mixed drinks. You’ll always see the exact shipping cost before you pay.

👉 For a full breakdown of what fits in a carton and pricing by region, see the shipping details on any product page.

We ship from Queensland and aim to dispatch all orders within 1 business day.

Once dispatched, delivery times are typically:

Metro areas: 2–5 business days
Regional areas: 5–10 business days

We don’t currently offer express shipping. Due to the nature of bottled and canned beverages, most carriers restrict air freight, which is commonly required for express services.

Once your order ships, you’ll receive a tracking link via email. Tracking updates are provided directly by the courier and may take up to 24 hours to appear after dispatch.

You can also track your order directly from our website here

*Note - Tracking updates can take up to 24 hours after dispatch to appear. If your delivery is running a little late, we recommend allowing 2–3 business days past the estimated delivery date before getting in touch.

Ensure you've looked in possible "safe drop" locations that the courier may have left your parcel (side of hours, foyer of apartment building etc) and with neighbours first.

If you still can't locate your order and tracking shows "delivered", contact us and we’ll help investigate with the courier.

If your order arrives damaged, incorrect, or missing items, please contact us within 7 days of delivery at hello@craftzero.com.au.

Include your order number, a brief description of the issue and clear photos where possible. We’ll assess the issue and arrange a replacement or refund if applicable.

Note, Order Protection (added in checkout) is required to process damage claims.

We accept change-of-mind returns under the following conditions:

• Items must be unopened and unused
• Return request must be made within 7 days of delivery
• Customers are responsible for return shipping costs
• A 25% restocking fee applies to all approved returns

Due to the nature of food and beverage products, returns are not accepted on opened items or clearance products.

If you’re ordering bottled products (wine, spirits, beer bottles), we strongly recommend adding Order Protection at checkout. This helps ensure faster resolution in the rare event of breakage during transit.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Afterpay

If your order hasn’t been dispatched yet, contact us as soon as possible and we’ll do our best to help.

We aim to pack and dispatch orders same or next business day, so changes aren’t always possible once processing begins.

No. All payments are processed securely by our payment partners. Craftzero does not store or have access to your full card details at any time.

Yes. We work with businesses, venues, offices and events looking to stock or serve non-alcoholic drinks.

For wholesale enquiries, visit our wholesale page here

Absolutely. We’re always open to discovering new alcohol-free drinks.

Send us a message with the product name and why you think it’s a good fit for Craftzero.

Choose your delivery frequency, save on every order and skip, pause or cancel anytime through your account.

Yes. You’re in full control. Manage everything via your subscription portal before your next order date.